Privacy Policy & General Info:
How do we handle your Personal Information?
Introduction
Welcome to TMB’s Privacy Policy. This is our plan of action when it comes to protecting your privacy and complying with the necessary legalities. Our website address is – https://www.themountingbloc.co.za/
We respect your privacy and take the protection of personal data very seriously.
The purpose of this policy is to describe the way in which we collect, store, use, transfer and protect data, associated with our customers and other business associates /partners.
Audience
This policy applies to you if you are 1) a visitor to our website or 2) a customer who has ordered goods or services that we provide.
Personal data
What is Personal Information/Data?
Information pertaining to yourself that we 1) collect automatically when visiting our website, 2) collect through submission of orders placed on our website.
Examples include: your name, contact information (your email address and cell number) and address information (your physical and/or postage details).
Acceptance
Acceptance required
You accept all the terms of this policy when ordering any of our goods or making use of our website. Should you not accept anything in this policy, you may not place an order or use this website.
Legal capacity
You may not access our website or place an order if you do not have legal capacity to conclude a binding contract and full your duties as a purchaser.
Deemed acceptance
By accepting this policy, we understand that you have read, accepted and agreed to all of its terms.
Your obligations
You may only share your own personal data or the information of another data subject where you have their permission to do so. It is your responsibility to share Personal information that is up-to-date, correct and complete.
Changes
We may change the terms of this policy at any time by updating this web page.
Should this be the case, TMB will notify you of any changes either by 1) placing a notice in a prominent place on the website or 2) by sending you an email detailing the changes that we have made. If you continue to access this website or purchase goods thereafter, you will be deemed to have accepted the newly updated terms.
Collection
On ordering
Once you register on our website or application, you will no longer be anonymous to us. You will provide us with certain personal data.
This personal data will include:
- your name and surname;
- your email address;
- your cell phone number; and
- your physical address or postage details
We will use this personal data to fulfil your purchase order and to provide you with additional TMB information and/or TMB product information, if we deem it reasonably appropriate.
From browsing
We automatically receive and record basic Internet usage information when you browse on our site. Such information may include your browsing habits, content/pages that you accessed when on the website, abandoned shopping carts and the dates and times that you visited.
Cookies
We may place small text files called ‘cookies’ on your device when you visit our website. These files do not contain personal data. They assist us in tailoring our market offering and to achieve a more targeted advertising approach. Generally speaking, cookies are automatically accepted by most internet browsers.
Optional details
You may also provide additional information to us on a voluntary basis (optional information). This includes content or data that you decide to upload, share or submit to us. This could be through the course of TMB competitions, responses to surveys or additional information provided on checkout.
Purpose for collection
We generally collect and process your personal data for various purposes, including 1) in order to complete a sale/website purchase 2) to communicate our services and respond to queries/enquiries 3) for appropriate, legal marketing activities 4) for general business-related tasks i.e. audits, accounting, business planning, marketing metrics and lastly 5) for any legal purposes.
In addition to these, we may store your information, to avoid you having to re-enter it or remember it, every time you make a purchase online.
Use
Our obligations
We may use your personal data to fulfil our obligations to you.
Messages and updates
TMB may send customers information pertaining to company updates, news or products we feel you may be interested in.
Targeted content
While you are logged into the website, we may display targeted adverts and/or other relevant information based on your personal data. This is a computer-automated process, your information has not been given to any third-party advertiser.
Disclosure
We may share your personal data with other companies/individuals for specific business-related tasks and activities. These parties include:
- TMB employees
- contracted goods or service providers who help create and manufacture our products or help with our business operations
- auditing companies if applicable/required
- accounting service partners if applicable/required
- legal parties or companies if applicable/required
- delivery or courier partners who assist in transporting our products to customers/their final destination
- business advisors/strategy specialists regarding business planning and strategy
- business investors (should a change of ownership take place)
- other third parties who provide us with relevant services where appropriate
Your personal information will never be disclosed to an outside marketing company or sold for financial gain.
Customer data may be used to generate aggregate marketing statistics and to develop marketing/advertising strategies.
Security
We take the security of our client’s personal data very seriously. Information that is accessed and saved on our website, is stored on fire-wall protected server. Additional company information and client data is saved on IT software, all password protected. Should a data breach occur, the relevant parties will be notified immediately.
Accurate and up to date
As our clients, we trust that the information you provide us is complete, accurate and up-to-date. This is necessary to ensure an efficient and successful sales process and to ultimately ensure the satisfaction of our clients and our ability to perform.
Retention
Data is retained in order to fulfil the necessary purposes outlined in this policy. As stated previously, this information will be stored securely and never sold on to third parties.
We may retain your personal data in physical or electronic records at our discretion. This is for the benefit of returning customers and referral purposes (for example: if a client enquires about the size of top they ordered previously, before placing a new order).
Transfer to another country
Personal data may be stored on servers located outside the country in which it was collected.
Updating or removing
You may correct or update the personal data you have submitted to us, either by contacting us by cell phone or via email.
Should you wish to have your personal data deleted from our system, this is your right and you may request this to us in writing.
Kindly note, we may be obligated by law to retain certain personal data.
Data breaches
Should a data breach occur, the affected customer will be notified immediately.
Limitation
We are not responsible for the privacy policies or practices of linked or any third-party websites.
Product Returns
Returns may be accepted for 2 weeks post purchase for a full cash/eft refund. Only goods unworn/unused and in original packaging will be accepted.
Should postage costs apply, this is payable by the customer/purchaser.
General enquiries & concerns
If you have any questions or concerns arising from this privacy policy or the way in which we handle personal data, please contact us.
Email – info@themountingbloc.co.za
Cell phone – 082 351 2954 (C Clarke) or 083 233 5414 (M Slack)
Thank you for taking the time to read our Privacy Policy.